How to Request Account Deletion
We offer two methods for requesting the deletion of your Royal Batak account and personal data. You may choose whichever method is most convenient for you.
Request via Email
Send an email to our support team with the subject line "Account Deletion Request" and include the following information to help us locate your account:
- The email address associated with your Royal Batak account (if you signed in with Apple or Google)
- Your in-game display name or friend code (visible in your profile screen)
- The sign-in method you used (Apple, Google, or Guest)
Send your request to:
[email protected]What Data Will Be Deleted
When your account deletion request is processed, the following data will be permanently and irreversibly removed from our servers:
Permanently Deleted
- Profile information (display name, email, profile photo)
- Authentication credentials and linked social accounts
- Game statistics (matches, wins, losses, scores)
- Virtual currency balance (chips)
- Experience points, level, and progression data
- Friends list and social connections
- Chat and messaging history
- Device identifiers (for guest accounts)
- Preferences and settings
May Be Retained
- Anonymized, aggregated game analytics that cannot identify you
- Financial transaction records (purchase receipts) as required by tax and accounting regulations
- Records necessary to comply with legal obligations, resolve disputes, or enforce our Terms of Service
Any retained data is kept only to the extent required by applicable law and will be stored securely with restricted access. Retained financial records do not contain personal identifiers beyond the transaction ID.
Processing Timeline
Once we receive your deletion request, the following timeline applies:
Within 48 hours
We will acknowledge receipt of your request via email and may ask for identity verification if needed.
Within 7 days
Your account will be deactivated. You will no longer be able to sign in or access any game features.
Within 30 days
All personal data associated with your account will be permanently deleted from our active databases and servers.
Within 90 days
Any residual copies in automated backup systems will be purged during the normal backup rotation cycle.
This action is permanent and cannot be undone
Once your data is deleted, it cannot be recovered. You will lose all game progress, virtual items, chips, statistics, friends, and any other data associated with your account. If you have made in-app purchases, the virtual items obtained through those purchases will also be permanently removed and cannot be restored or refunded.
Questions?
If you have any questions about the data deletion process, the types of data we store, or your privacy rights, please don't hesitate to contact us.
Royal Batak Support
Email: [email protected]
We aim to respond to all inquiries within 48 business hours.